Packaging & Shipping Information:
Unless otherwise specified all items are packaged very carefully in tissue paper then bubble-wrapped and sent in a padded or rigid packaging.
If you would like to pick up your goods from the store, please select the “local pick up” option. Your goods will generally be ready the following working day but we will email you for confirmation.
Goods are typically despatched within 1-3 working days of receipt of order, however, depending on the volume of orders being received it may occasionally take up to 5 working days. Should there ever be a situation where despatch will take more than 5 working days you will be notified by email.
Goods are despatched using Royal Mail First Class unless the Next Day Delivery option is available and has been selected. Insurance is not provided beyond that included in the Royal Mail tariff. Please contact us if you have any queries in that regard.
Orders for delivery to destinations in the European Union are charged at cost using Royal Mail ‘International Signed-For’.
Orders from outside the European Union must be quoted for before the order is confirmed, so do not process your payment before you have contacted KATAN by email and received a response in that regard.